When it comes to service from your data partner, what should you expect?
Onboarding, integration, and production support are all vital to your success. A partner’s onboarding services should include a working pre-production environment, migration support, accurate documentation with appropriate use cases and a reasonable commercial model that allows businesses to seamlessly migrate from their existing solution.
Problems are inevitable. You need a professional service desk when problems arise – not simply any vendor with a reactive, inexperienced staff and IT ticket system model. You need a partner that offers real expertise and proactive solutions including rapid response times and the capacity to handle high call volumes when the market becomes volatile. Your partner should be proactively monitoring systems for potential failures and should be acting ahead of your call to minimize impact and reduce your risk.
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